Refund policy
Return Policy for Hoya International Beverage and Dining Business LLC
At Hoya International Beverage and Dining Business LLC, we strive to provide our customers with the best possible experience. However, we understand that sometimes things don't go as planned. If you are not completely satisfied with your purchase, we offer the following return policy:
- Returns
You may return any unopened and unused products purchased from Hoya International Beverage and Dining Business LLC within 7 days of the delivery date for a full refund, less any shipping costs. To initiate a return, please contact our customer service team at info.hoyaboba@gmail.com or +1-626-557-7049 with your order number and reason for return. We will provide you with instructions on how to return the product.
- Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within 10-15 days.
- Shipping
Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.
- Exchanges
We do not offer exchanges at this time. If you would like to exchange an item, please return the item and place a new order.
- Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of receiving the product. We will work with you to resolve the issue, which may include a refund or replacement.
Note: This return policy applies only to purchases made through our web store. If you have purchased our products through a third-party retailer, please refer to their return policy.
We reserve the right to amend this return policy at any time without prior notice. If you have any questions or concerns regarding our return policy, please contact us at info.hoyaboba@gmail.com or +1-626-557-7049.